 |
| Who We Are
| CGSL Difference |
|
| At CGSL, we go beyond BPO services to provide complete IT-enabled solutions to our clients, and create value for the end customers of our clients by optimizing business performance. |
| |
|
| |
Our key advantages
 |
We are an established financial BPO solutions provider based out of India, with a proven track record of over 10 years |
|
Our business structure is stringently aligned with Citigroup businesses, allowing seamless operational interface |
|
We are led by a strong management team with years of experience in the BPO and financial services sector |
|
We merge client businesses within existing
“Centers-of-Excellence” thus reaping the benefits of success transfers &
standardization |
|
Our clients are offered robust continuity of business
planning to ensure that their service is not affected in the event of a contingency |
|
Benefits of scale and many other features |
|
| |
|
| |
We specialize in
|
Picking the correct resources, training them and managing
their performance |
|
Engineering a more effective service through processing and
spanning controls |
|
Industrializing the service by standardizing processes, using
Dynamic Process Simulation |
|
Harnessing the power of technology by end-user computing,
large-scale re-engineering |
|
Inverting Product Solutions |
|
|
|
|
Domain expertise
Our solutions are perfectly geared to serve our clients engaged in Retail Banking, Trade Services, Mortgage operations, Credit Operations and more. |
|
|
|
Quality & control
environment
As Citigroup compliant businesses, we adhere to strict frameworks of quality, internal
control, information security and other facets. |
|
|
|
Operational
efficiency
By automating processes, enhancing applications and consequently improving productivity,
we ensure complete operational efficiency. |
|
|
|
Human capital
In a company driven by its people, our highly skilled and enthusiastic employees guarantee invaluable capital. We are among the top BPO employers in India, as evidenced time after time by various external and internal assessments. |
|
|
|
Solutions Identification, Migration Management And Relationship Team approach
.With a collective experience of over 100 migrations, the Solutions Identification, Migration Management And Relationship Team approach devises a unique
and specific solution for our clients, anytime & every time. |
|
|
|