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About CGSL
.What are the products and services offered by CGSL?
How CGSL works
.Who are CGSL's customers?
.What are the markets/industries that CGSL caters to?
.How does CGSL manage global remote processing?
How CGSL is geared to meet your needs
.How can I gain by signing up CGSL?
.Is CGSL equipped to meet my high technology
requirements?
.How secure would my data/information be with CGSL?
.Can CGSL maintain the quality control standards that
my processes demand?
.Will migrating critical business processes to CGSL
disturb my current operations?
.How does CGSL ensure that the 'right people' are
working for my processes?
.Can CGSL be my single-point source for all my
outsourcing requirements? |
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.What are the products and services
offered by CGSL?
Our IT-Enabled Services consist of a comprehensive suite of services comprising:
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CGSL Solution Identification - CGSL boasts of a
dedicated Solution Identification team which follows a Solutions Identification, Migration Management And Relationship Team approach to give our
clients a seamless experience while outsourcing any operation to CGSL. The Solutions Identification, Migration Management And Relationship Team team
is a mix of dynamic professionals who use their collective experience of over
100 migrations to tailor customized & unique solutions to cater to every client’s
specific requirements. Careful planning in line with the 5D migration methodology brings
Solutions that reduce the risk from a regulatory and control aspect and gives complete
peace of mind to our clients. |
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CGSL Customer Engagement Services - With centers across
India, CGSL provides a wide portfolio of Customer Care solutions. Currently, CGSL
Customer Care Centers manage over 60 million customer interactions annually across a wide
spectrum of communication channels like telephone, VoIP, chat, e-mail and others –
through Call Centers, e-CRM and Sales & Collection services. |
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CGSL Decision Support UAT- CGSL offers flexible and
scalable technology services to meet the ever-changing needs of the IT-enabled financial
industry. Our services include Software Verification & Validation (Software V&V),
Web Catalog and Content Management, User Interface Management and Data Centers. These
Solutions help the Client management to decide on suitable technology solutions, which
enhance their business. |
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Transactional Services - CGSL offers transaction
processing services across various financial product lines like Retail Banking, Cash
Management, Trade Services, Mortgages, Insurance and Capital Markets. CGSL processes
over 600 MM transactions adhering to Six Sigma Standards while maintaining high level
of flexibility to deliver under exceptional situations. |
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Data Processing – CGSL offers data processing
solutions to cater to data entry, Imaging and Item Processing needs of Citigroup business
across Mortgages, Retail banking, Insurance, Cash Management and Trade Services. We have
invented innovative solutions to increase productivity and improve the end result of the
processing activity and this has really delighted our clients. |
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.Who are CGSL's customers?
CGSL currently offers scalable services that meet the volume-intensive processing needs
of our customers across 40 countries including Asia, Europe, Africa and North America. Our clientele is global Citigroup entities across the world. |
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.What are the markets/industries
that CGSL caters to?
Solutions @ CGSL represents a wide array of solutions for various Financial industry
segments including:
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Trade Services |
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Cash Management |
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Retail Banking |
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Insurance |
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Capital Markets |
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Credit Cards Operations |
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Mortgages |
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Benefit Administration & Retirement Services |
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Financial Middle Office |
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How does CGSL manage global
remote processing?
Our world-class technology infrastructure, which is robust and available 24X7, manages our
client's complex process requirements, which are geographically scattered. This enables us
to process transactions seamlessly through effective knowledge management. We cater to
diverse processing requirements of customers across 5 continents and provide solutions in
almost all streams of banking and finance. |
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How can I gain by signing up
CGSL?
CGSL encompasses an evolved outsourcing platform that offers you a robust migration
methodology, dynamic process management, strong control and quality culture and strategic
cost management - delivered to you by a trained and dedicated workforce and cutting edge
technology. So you get to enjoy substantial cost savings and process efficiency. |
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Is CGSL equipped to meet my high
technology requirements?
CGSL has over 600,000 sq. feet of combined facilities in India - built to International
realty standards. This includes interior layouts designed to promote efficient processing,
state-of-the-art technology and telecommunications infrastructure, fully backed by power
and modern fire safety equipment.
We have made sustained investments in technology and this has brought substantial benefits
for our businesses - like reduced processing costs and quicker turnaround time for our
clients. State-of-the-art hardware, software, database systems and telecommunications
links ensure that we deliver efficient and accurate solutions. Our e-CRM and Call Centers,
enabled with cutting edge capabilities, provide the finest in Customer Care solutions.
This is why CGSL makes sense for your business. |
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How secure would my
data/information be with CGSL?
At CGSL, we understand the value of client confidentiality and information security and
hence are committed to it. Keeping this in mind; we have devised various processes and
controls to ensure the security of privileged information as per your stringent
requirement. We adhere to Citigroup policies like Citigroup Information Security
Standards, which ensure that our employees protect your information by following a
password protection and clean desk policy. Currently CGSL is in the process of getting
certified on BS 7799 Standards. BS7799 (British Standards) is the most widely recognized
Information Security Standard in the world. |
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Can CGSL maintain the quality
control standards that my processes demand?
Quality is our passion and our key business processes are ISO certified. We are committed
to client satisfaction through accurate and timely fulfillment of customer needs. We
strive to continuously improve our processes using the contemporary '6-sigma' methodology.
We have also devised robust procedures for maintaining strict control over all business
processes and we comply with standards for the financial industry. All our customers have
been immensely satisfied with us and have rated us positively in their audits. |
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.Will migrating critical business
processes to CGSL disturb my current operations?
CGSL has an in house Solution Identification, Migration Management and Relationship
Management team which ensures that all processes are migrated to CGSL without
disturbing the ongoing operations at the client site. The Solutions Identification, Migration Management And Relationship Team. team is a carefully
drawn mix of experts in Solution Identifications & Migrations and Processes &
Domains. These experts work with our client teams to develop an optimal off-shoring
strategy, consistent with your unique requirements and to keep all possible risks at the
bare minimum. Each phase of a project is very carefully thought through and planned in
synchrony with the client. All critical aspects are taken into consideration and factored
into the plan. Special attention is also given to client constraints and Regulatory/Local
Law constraints among others like effective knowledge transfer, Process documentation
& conducting successful pilots. CGSL has developed an in-house 5-D migration
methodology. This methodology is based on the knowledge and experience gained through over
50 previous transitions. This along with other migration management tools, ensures that
not only are your needs met during the change management process, but the profitable
continuity of your business is fully ensured. |
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How does CGSL ensure that the
'right people' are working for my processes?
Before assigning any project, a detailed study of skill-set required is conducted
and carefully dovetailed into the recruitment and training process.
Our 1800-strong team comprises MBAs, CAs and Graduates which provides a wide range of
skills across several disciplines. Our employees are trained and motivated and honed by
continuous skill up-gradation and focused training. Fostered by a friendly and informal
atmosphere, task ownership and empowerment enable even the most junior employees to
innovate and contribute towards converting the most arduous activities into smooth,
efficient and robust processes. |
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Can CGSL be my single-point
source for all my outsourcing requirements?
CGSL has immense experience in providing solutions to a large segment of Citigroup
businesses. Our experience has given us a unique perspective of how to simplify the most
complex outsourcing requirements. CGSL is a well-equipped one-point contact for all
your outsourcing needs. |
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